![]() See Hard Drive Requirements - Pro Tools LE for Mac OS X for more info. If the drive was originally formatted in OS 9 or with any other application, backup the drive and reinitialize it with Disk Utility. Make sure all drives are formatted Mac OS Extended (Journaled) with Apple's Disk Utility. Verify that your version of the Mac OS is supported with your version of Pro Tools. Verify that you have the Minimum or Suggested amount of Ram loaded in your system. You can find compatibility information here. Verify you are using a supported Mac and your system meets all of the minimum requirements. If possible, for general hardware issues, try a different port on the computer or testing the questionable hardware on another computer, to see if it follows the hardware or is specific to your system.īy process of elimination, you can narrow down the ultimate cause of your issues and determine the best course of action.Remove components of the system to determine if they may be related to the problems - devices such as MIDI controllers, USB drives, etc.For recording or playback issues, test from a different drive to eliminate the drive as a source for the problem.Even new cables are prone to failure and cable failure is one of the major causes for issues. Reseat cards and cables and/or replace cables.For general 'assertion', 'neoaccess' or 'neoassertion' errors, see below for a possible solution, then do a search for the last few sections of the error if the presented solution does not help. Use the Advanced Search on the forum to narrow or expand your search results. Try a few different, related terms to see if they produce better search results. If you are experiencing a particular technical issue that does not include an error number, try searching the Knowledge Base and forum by key words that are related to your problem. Make sure to remove the minus sign (-) from in front of the error number during you're search, as a minus sign in a search field means you want to exclude the following term from the search. If you are getting an error in Pro Tools, the first step would be to search both the forum and the Knowledge Base for the error number(s) you're getting, as a vast majority of errors have solutions already. ![]() Please review this guide and the appropriate sections for possible solutions to the problems you're experiencing.
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